Faqs

Frequently Asked Questions

 

Product Information

 

What materials are Kenneth Scott watches made from? 

Cases are typically stainless steel, with straps available in leather, silicone, mesh and metal. Individual product pages list the exact materials for each model.

 

Are the watches water resistant? 

Water resistance varies by model and is stated on the product page, usually as a depth rating in metres. As a general rule, this covers light splashes rather than swimming or diving unless the listing states otherwise.

 

How do I find the right size? 

See our separate size guide, which explains how to measure your wrist and match it to the appropriate case diameter.

 

Are the watches automatic, mechanical or quartz? 

Kenneth Scott offers all three. The movement type is listed on each product page, along with guidance on winding or battery replacement where relevant.

 

Payment and Security

 

What payment methods do you accept? 

We accept major credit and debit cards, as well as other checkout options shown at the payment page, which vary by region.

 

Is my payment information secure? 

Yes. All transactions are processed through encrypted, secure checkout. Kenneth Scott does not store your full card details.

 

Account and Support

 

Do I need an account to place an order? 

No, guest checkout is available. Creating an account does let you track orders and save details for future purchases.

 

How can I contact customer service? 

Reach us by email at info@kennethscott.com or by phone. Contact details are listed on our Contact page, and we aim to respond within two business days.

 

I forgot my password. What should I do? 

Use the "Forgot your password" link on the login page to reset it. You will receive an email with instructions.