Return & Refund Policy

Return & Refund Policy (U.S.)

1. Returns and Exchanges

Kenneth Scott stands behind the quality of its timepieces. If your purchase does not meet your expectations, you may request a return or exchange under the conditions set out in this policy.

 

2. Return Eligibility

To qualify for a return, all of the following conditions must be met:

• The item must be returned within 14 days of delivery.
• The watch must be unused and unworn and must remain in its original packaging.
• Valid proof of purchase must be provided.

Returns may be refused if the item shows signs of wear or damage that were not caused by Kenneth Scott.

 

3. How to Request a Return

To begin the return process:

1. Visit the Return Page.
2. Enter your order number and select the item you wish to return.
3. Obtain the RA number and the prepaid shipping label generated automatically through the return process.
4. Pack the item securely to prevent damage during transit.

Once the return has been approved, our USPS/FedEx hybrid shipping partner will arrange a pickup within 2–4 days. A confirmation will be sent once the returned package is in transit.

 

4. Refunds

Returned items are inspected before a refund is issued. Approved refunds are processed within 5–7 business days after inspection and are credited to the original payment method.

You will receive an email confirmation once the refund has been processed.

Shipping fees are non-refundable.

 

5. Exchanges

If you wish to exchange an item, indicate your exchange request on the return form.

The replacement process will begin once the original item has been verified. Any difference in price between the original item and the replacement will be adjusted accordingly.

 

6. Damaged or Defective Products

If an item arrives damaged or is found to be defective, contact [Insert Kenneth Scott Contact Email] within 7 days.

Your message must include:

• Photographs of the damaged or defective item; and
• Your order number.

Where applicable, Kenneth Scott will replace or repair the item under the terms of the warranty.

 

7. Items That Cannot Be Returned

The following items are not eligible for return:

• Watches that have been worn or resized;
• Final-sale items; and
• Personalized or engraved watches.

 

8. Warranty Coverage

All Kenneth Scott watches are covered by a 1-year international warranty covering:

• Defects affecting the movement;
• Manufacturing defects or issues; and
• Faulty materials.